This book is a guide for the self-assessment of achievement and development of professional skills desirable in performing any job.
The text is based on scientifically confirmed facts but expressed in language every reader can understand. The text contains recommendations, exercises and descriptions of real-life situations in case studies, as well as techniques that can help us resolve conflicts, techniques for setting and achieving goals and techniques for preventing burnout. It has been observed that many people like to test their abilities. That is why the book contains assessment scales which can be used for the self-assessment of our emotional intelligence at work, our style of behaviour in conflicts, our roles in the team and the level of burnout at work. At the end of each chapter is a list of recommended literature for the further development of the described skills.
We hope that this book will encourage you to reconsider your views and contribute to the further development of your professional skills.
Српски језик 